The Optimum Support Experience

Optimum Products:

“We’ve had a couple power outages in the years that we’ve been with Optimum and they were able to help us by telling us where we need to go to fix the problem. In a lot of cases they went into our system and fixed the problem for us.” 

 “If there’s something that they need to fix or change, it usually doesn’t take them any time at all. Sometimes they’ll actually find a solution that works better on our end to make it flow a little bit smoother.” 

 “If there’s something that they need to fix or change, it usually doesn’t take them any time at all. Sometimes they’ll actually find a solution that works better on our end to make it flow a little bit smoother.” 

 “They always have a temporary solution and then if it’s just temporary they’re explaining ‘Ok, we’re going to be working with our programmers to implement this’. Then all of the sudden we’re past the temporary solution and into the permanent fix. It’s just been a great partnership, that’s probably the best way to describe it.”

 “I was very nervous about pulling all the data from this antiquated system over to Optimum, but the people at Optimum held my hand and walked us through… we butted heads but they were right and we were wrong. But it was great. It was a lot easier than I thought and they calmed my nerves and we just kind of talked about what we needed and what we wanted were the questions they asked us. And so, we told them ‘this is what’s important to us’ and they said ‘ok, then we’re going to do that for you.’"

 “I’ve had a very positive experience with the whole account team at Optimum Solutions. I had an issue…I accidentally set up a ‘benefit’ as a ‘post-tax deduction’ instead of a ‘pre-tax deduction’ and did not realize until I was getting ready to do year end. I called many, many times” 

 “We have an Optimum support person assigned to us. Actually, just a couple of weeks ago during our open enrollment process, we had a problem with deductions and weekly vs. a biweekly. A support person was able to help us re-code everybody before we had ran payroll that very day in order to get people paid correctly instead of us having to go back after and fix the problems. They were supportive; they were calm under pressure, where as we were pretty frantic because we thought our payroll was going to be wrong and we had a lot of people we had to fix.” 

 

“They listen to you if you have suggestions for changes to anything in the software. They listen and in a lot of cases they incorporate what they’ve heard from the users. They’re on top of things all the time and they know what the users want and they incorporate that into their software, which is super.”

 

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Vice President of Human Resources Tom Griggs, U.P. Special Delivery, Inc.

I have worked with several different payroll systems in my career and your program is far and away the best I have ever used, but what makes your company so special to me is the Customer Service Representatives.