Testimonials

Our implementation was highly successful due to the step by step provess of setiing up the system, the go-to meeting sessions, excellent written materials and guides, and the responsiveness to any additional questions or individual needs we had.

We got out first payroll done before 4 pm! Thank you, Optimum, for the smooth transition. It was a much better experience than we had with our last implementation.

Thank you for all the help and for the rock star techs. I've been very, very happy with Optimum as one of our vendors. I often mention you when talking to other people as an example of world-class support

The support team at Optimum Solutions has the be the BEST by far of any vendor that I deal with. Thank you again for all your help!!!

[Optimum's] proactive approach allowed Norfolk Iron to send the 1095-C forms to all employees at the same time we sent the W-2s, where other payroll vendors and companies were still wondering how to comply with this process.

Optimum is professional, easy to work with, and reliable. To me reliable is huge - I want to know that program is going to work each and every time.

Basically, it’s heaven being able to control your payroll. It’s a really easy system. I love Optimum Solutions.

We get great service, and the quality of everything we do with Optimum is superb.

I have nothing but good things to say about Optimum Solutions. The people are really friendly, knowledgeable, and they are like family.

All of the information we need is right at our fingertips. I am confident that the teams at Optimum will continue to prosper and grow while providing accurate payroll updates and information.

During my 28 years of IS work, I have never worked with better software. The ease of use and the responsiveness of your support personnel are outstanding. They should be commended for their attitude and approach to customer support.

I would highly recommend the system. The support is very good and they have been available whenever we have needed them to be.

Thanks for all of your help getting me through my first new year changeover. I have dealt with many software companies over the years and you and your company are the most responsive and understanding. Thanks again for the good job.

We have been a client of Optimum Solutions going on 4 years now and I can honestly say, this is the best payroll program I have used while working here at L A Aluminum–and I just celebrated 20 years with the company!

By bringing payroll in-house, our cost savings with Optimum versus outsourcing will be at least 50% over the next three years.

Since the implementation of these products, we have improved productivity, reduced errors, and eliminated downtime.

We are on a weekly payroll for 1,500+ employees. I feel that Optimum Payroll has definitely cut our processing time in half.

Optimum Solutions works very diligently with its customers to make certain requirements are met.

Support has been excellent. Most companies have good software but are lacking in the support of that software once it is purchased. We have had good experiences with your support staff.

Great customer support and very friendly staff.

Excellent sales team, responsive customer service. Payroll software is easy to use & provides all key information.

Prompt service and terrific software support personnel.

We are very pleased with our Optimum Solutions support rep’s responsiveness. She is an asset to OSI.

Our Support rep is awesome; we couldn’t do it without her. Our OSI sales rep was awesome as well, she makes any job easier.

We have a union piece-work incentive work shop, so we have our own custom programs that fit with Optimum Solutions’ system and the process was easier than expected.

Of the three software companies I deal with, Optimum’s support is by far the best in responsiveness, knowledge, and helpfulness.

I can’t tell you how I appreciate the efficiency and competence of Optimum Solutions. The software works! Today you can’t take that for granted.

The Optimum Solutions Payroll and HR system is very user friendly and if we had a problem, technical support was there to step us through it.

Once again, I think Optimum support for payroll and time attendance is terrific. I have no complaints at all. In fact, I daresay that, out of all the software that Fair-Rite products has that deals with support, Optimum has one of the best if not the best support.

Very good product and documentation.

Support is always there when I need them and to date we have had only minor ‘user’ problems.

It has been an improvement from our previous payroll system. There have been time savings for processing things such as T4′s.

Just a quick note to tell you how pleased I am with the help you have provided to me! I am so happy with the OSI Software already and the support I have received is unprecedented. THANK YOU! THANK YOU! THANK YOU!!

I have worked with Optimum Solutions for the past 10 years, and I do recommend them very highly. They are dedicated to the highest level of support, and have never failed us yet, no matter what the problem.

We use the provided tax summary reports to summarize the required tax payments which we process through EFTPS, which takes less than 15 minutes each payroll for all companies combined.

Optimum is always willing to listen to the person using the software and make the software more user-friendly.

Please express my appreciation to those individuals responsible for the Time & Attendance upgrade. I completed the upgrade today and everything went EXACTLY as documented.

Courteous and very helpful support staff.

Optimum has simplified our payroll and payroll reporting process. You have a valuable product, problems are quickly resolved, and customer reps are knowledgeable and helpful. Our Treasurer has confidence in your product and that says a lot for the product as far as I’m concerned.

We are amazed at the features the software has to offer. I am so glad we went with Optimum Solutions, Inc.

I want to thank each of you for your assistance with our W-2 processing. I was able to balance to the penny for all employees.

I wanted to tell you that we are very happy with the software and the support. We had 325 people in that payroll and we had no errors. Thank you very much for the help during the installation and training. I hope the future is as pleasant as the past.

I have never had an experience like this before, with other vendors there always seem to be a customer service issue in one way or another. At Optimum, when we leave a voice mail, someone always gets back to us within a short period of time.

I can’t begin to tell you what a great comfort it was knowing our vendor and it’s employees were putting our needs first. I have always been a fan of Optimum and the staff there but this extra care and concern was above and beyond normal Customer Service.

The only thing better than the Optimum Solutions payroll program is the people that support the product.

Another division of our company is going through a change from one big computer system to another but they're having a heck of a time and it has made me very very appreciative of how helpful and agreeable everyone at Optimum has been. Thanks so much!!

Your support staff is phenomenal….I have had a couple of issues that our support specialist has handled for us rapidly and efficiently….she is a real asset to your great support group….Please know that your support is second to none…..Thanks for all you do.

I just have to say THANK YOU! You have been truly fantastic throughout our entire conversion and your help this week has been exceptional. This software is amazing and actually fun to use. And it works!

She has always been very knowledgeable, helpful, courteous and OH SO PATIENT!!! If she didn’t have the answer to my problem, which has been very rare, she always contacted someone to help me. What an asset she must be to Optimum Solutions!!

I would like to compliment our support representative and let others at Optimum know how good of job that she does with Customer Support. She remembers situations that we have called in on for support that will end up affecting our quarterly reports a couple months later. I don't even remember them but she does. We appreciate the good job she does.

His customer service skills have gone above and beyond our expectations and he has provided the answers to our needs each and every time.

From the very beginning when he conducted our trainings, he has been absolutely devoted to take care of us, answer any questions, makes sure we are satisfied.

Even, when he doesn’t know the answers to our questions he finds a way to get an answer to us. He has provided us with Excellent Customer Service.

I just wanted to say thank you for all your help. I really appreciate it. I really appreciate you being patient and taking the time to work with me. That is what make your software stand out, your support team!

Leaving our old system can’t come soon enough for me (and the entire team here!!) No comparison to the 2 systems – all I can say is…Optimum makes me (us) smile.

We could not be happier with Optimum. Your support is top notch and always able to resolve our issues in a timely manner. The software itself is solid, well maintained and bug free which makes our lives easy. Know that we hold Optimum in high regard and speak highly of you.

I've had a couple requests from coworkers that the Optimum team take over another system. I think they're just jealous how great I have it working with Optimum!

I would recommend this system to any size firm who wants to simplify their payroll and human resources.

I just wanted to say that your support team is the best. Our Support Representative does a great job for us and I just wanted to say thanks for the continued support.

Our Optimum Solutions, Inc. sales rep. How could anyone NOT be satisfied? She is hard working and diligent. Her main goal is to make sure you are happy with the product.

You really know your stuff and take the time to explain all aspects of the system, even things that we may not be using right now.

Our first payroll is complete. Everyone has been paid on time and all the calculations were correct. I want to thank the Optimum team for helping to make this happen on schedule.

Everyone we have worked with has been very pleasant, professional and knowledgeable about the product.

As you know we use the Payroll and Time & Attendance daily, I would highly recommend it to anyone!

I have implemented other payroll packages, and Optimum is far and away the best package I have seen or used.

Optimum's support department has set the bar that I compare all other software support vendors to. And we use many as we have so many different software packages in place. And believe me, none of them even come close to the support provided by your support department members.

I have worked with several different payroll systems in my career and your program is far and away the best I have ever used, but what makes your company so special to me is the Customer Service Representatives.