Testimonials

Learn what our clients have to say about how Optimum Payroll, HR, and Time & Attendance Software helps save time & money with streamlined HRIS processing.

Check out ratings by product: PAYROLL | TIME & ATTENDANCE | HUMAN RESOURCES

Manufacturing

I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates

Brittany Fleming, Travis Pattern & Foundry, Inc.
Source: Software Advice
Manufacturing

The software is very user friendly, the website even more. The amount of information is vast and great for getting frequent updates on legal issues.

Drew McConnell, Universal Industries, Inc.
Source: Software Advice
Distribution

The product is awesome. It is very easy to use and the transition from our old payroll system to Optimum is very seamless. It was pretty simple and straight forward. Support team is very helpful.

Patcha Boon, Eastland Food Corp
Source: Software Advice
Retail & Other

The product is very user friendly and the support staff is very responsive if a problem is ever encountered.

Aaron Spanier, Innovative Livestock Services, Inc.
Source: Software Advice
Distribution

Reporting is great. You can get almost anything you can think of.

Karla Dawes , R&K Distribution, Inc.
Source: Software Advice
Retail & Other

System is user friendly. Support staff is helpful and responds quickly when there are problems.

Angie Chatfield, Suburban Lawn and Garden
Source: Software Advice
Distribution

The software gives you a multitude of information, more than I ever had in our previous system. Do not be overwhelmed with everything it can do. it is awesome!

Debbie Frederick, Dykes Foodservice Solutions Inc.
Source: Software Advice
Retail & Other

This software is overall very reliable and accurate. I would definitely recommend it.

Marlen Perez, City of Belle Glade
Source: Software Advice
Retail & Other

Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.

Dana Mounts, Mead Clark Lumber
Source: Software Advice
Retail & Other

Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)

Tori Malone, Partners In Opportunities, Inc.
Source: Software Advice
Healthcare

The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.

Melissa Boswell, Untied Cerebral Palsy of Arkansas
Source: Software Advice
Transportation

We have been using Optimum Solution's payroll software for about 10 years. We have been very satisfied with their product. The software is very reliable and their customer service is excellent.

Donna Pickerill, Propulsys, Inc.
Source: Capterra
Distribution

he customer support team is cooperative, attentive, and can speak on my level. They can be creative in developing solutions to issues whether major or minor. I have and will continue to recommend OSI to any person that will listen.

Eric Gibbons, Ajax Turner Company, Inc.
Source: Capterra
Retail & Other

They have the best customer support of any company that I have ever dealt with. I would recommend them to any company large or small that is looking for a HR and Payroll software provider.

Elizabeth Franks, CPP, Daniel Corporation
Source: Capterra
Manufacturing

My experience with Optimum has been nothing but outstanding. Their support staff has always gone out of their way to assist in my operations, sspecially in keeping me up to date with payroll changes and using Optimum in the most efficient manner. They have made my life easy in a complex and constantly changing environment.

John Jacobs, Boltaron Inc.
Source: Capterra
Retail & Other

We have been on the system since October 2010 and it was a good decision to go with Optimum!

Kimberly Shelton , Cornerstone Financial Credit Union
Source: Capterra
Manufacturing

This is so much faster than our previous payroll system and the Time and Attendance allows our supervisors to be able to manage their own departments which has saved so much time for HR and Payroll to do other things.

Tammy Dick, WillowWood Company
Source: Capterra
Manufacturing

Optimum's customer service is top notch and quick to respond. The system is easy to navigate and user friendly. The programming is also very customizable to fit any need.

Andrea Hull, Fisher Auto Parts
Source: Capterra
Manufacturing

Great customer support. I have enjoyed the annual conferences as well and Optimum is very good about keeping us up-to-date on things like tax changes.

Katie Thompson, Heartland Coop
Source: Capterra
Manufacturing

Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions.

Brad Wickham , Huskey Truss & Building Supply
Source: Capterra
Distribution

Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive.

Sherri Pappas, B & B Distributors, Inc.
Source: Capterra
Transportation

We love the ability to keep our payroll/human resources in-house as we manage 650+ employees in a multi-state environment. No need for 3rd party vendors in any arena. The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff.

Kelli Wilson, Midwest Motor Express, Inc.
Source: Capterra
Retail & Other

This software has cut a lot of time and human error in our processing!

Michelle Morgan, Assemblers Inc
Source: Capterra
Transportation

Optimum is the way to go!

Mindy Spackman, Cache Valley Transit District
Source: Capterra
Distribution

An amazing solution to punch cards and hand calculated hours!!

Melanie Helman, Crayex Corporation
Source: Capterra
Retail & Other

The software and it's support team are bar none, The Best! The product is easy to learn and use. The support team continually goes above and beyond my expectations.

Susan Brittingham, Sterling Bank & Trust, FSB
Source: Capterra
Manufacturing

Any time we have a question or do not understand how to do a process, our support person is very prompt and gets our problem solved or answers our questions very quickly.

Sharee Ballantyne, American Building Supply Inc
Source: Capterra
Retail & Other

Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch.

Charis Alls, Ted Brown Music
Source: Capterra
Transportation

The software is very user friendly and I caught on quickly and comfortably. I have developed a great relationship with my support contact and can't thank her enough for the hours that she has gone above and beyond with assisting me

Mary Meador, Old Dominion Truck Leasing
Source: Capterra
Manufacturing

Optimum is constantly improving and maintaining their data and keeps the consumer aware of changes happening or needing completed. And the customer support has been first rate.

Timothy Lynch, YUSA Corporation
Source: Capterra
Retail & Other

I am not computer literate but this is a fairly easy program to follow.

Francine Gladstone, Joint Industry Board of the Electrical Industry
Source: Capterra
Manufacturing

I have been quite please with this software and how it allows you to process your payroll in-house with ease and confidence in the accuracy.

Cheryl Haley, B.E. Meyers & Co Inc
Source: Capterra
Manufacturing

Great HR and Payroll software; It gets the job done!

Bradley Chick, Glidewell Specialties Foundry Co, Inc
Source: Capterra
Retail & Other

My experience with this software has been great. There are always new things to learn. I recommend going to the conference every year since the software is always changing and you can find more way to utilize it.

Jennifer Badgley, Dual Graphics
Source: Capterra
Manufacturing

We have had a good experience for the most part with Optimum. The software really has everything HR needs to use and then some along with a very capable way of securing the interface and back end from users. Their tech support is top notch and I haven't had any issues that have persisted for very long

John Heidelberg, Jensen International Inc.
Source: Capterra
Transportation

Optimum Software is a nice product that is easy to use. The support you receive during installation and initial workings is tremendous.

Patricia Forsyth, Davis Cartage Company
Source: Capterra
Manufacturing

This software has made my job doing payroll and managing HR functions so much easier since we made the decision to use this product almost 10 years ago. The customer service team is great and always willing to help with any issues that come up. Plus, they hold an awesome User's Conference every year which I highly recommend everyone attend.

Teri Winger, L A Aluminum Casting Co.
Source: Capterra
Manufacturing

Software is reliable, easy to use, supported well and stays current with tax reporting and other government requirements.

Don Miller , Jamak Fabrication
Source: Capterra
Manufacturing

Software is pretty easy to use. Customer service helps with any problems.

Cathy Skawinski, Foster Needle Co., Inc.
Source: Capterra
Retail & Other

Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed.

Beverly Harris, Donelan's Supermarket
Source: Capterra
Retail & Other

All encompassing software tool that keeps things very accurate and detailed. I have not had to increase my Payroll staff in over 10 years even though our employee count has nearly doubled in all that time.

Laurie Johnston , HOM Furniture, Inc.
Source: Software Advice
Transportation

I have even had top notch support on a weekend during a move from one server to another that included an upgrade of system.

Darin Spurgeon , Nebraska Transportation Company
Source: Software Advice
Distribution

The software is very easy to use, flexible, and dependable! Our company has been using Optimum since 1998. We've tripled our employees in that time and continue to grow.

Bonnie Fielder , H&P Technologies, Inc.
Source: Software Advice
Manufacturing

Optimum Solutions stays current with the latest tax and government requirements and keeps the client informed with frequent updates. They are a good source for keeping me abreast of laws.

Diane Gephardt , Frick's Quality Meats Inc.
Source: Software Advice
Retail & Other

This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet.

Kathy Elsberry , Performance Motorsport Management
Source: Software Advice
Distribution

Optimum HRIS is very functional and does what we need it to. The new branding and navigation is A+ compared to the old stuff.

Ray Davis, Bear Republic Brewing Co.
Source: Software Advice
Retail & Other

I like all the payroll updates we receive without having to ask and be concerned. Very happy with the product and software and customer support.

Virginia Tribelli , Morton Williams Supermarkets
Source: Software Advice
Healthcare

This program far exceeded my expectations for payroll software.

Kecia Friesen, Sierra View Homes
Source: Capterra
Retail & Other

I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.

Julie Wells , Lexington Center Corporation
Source: Capterra
Transportation

All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.

Darlene Schilmiller, Uhl Truck Sales, Inc.
Source: Capterra
Healthcare

Optimum has excellent support staff and user friendly software. I recommend being very involved with the Set Up process as that is the best way to learn the ins and outs of this software. It can be customized to fit the needs of your company! Did I mention the support staff are excellent!? They always do a great job and are very friendly.

Ryan Summerford, Summerford Nursing Home, Inc.
Source: Capterra
Retail & Other

OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.

Chester Maull, Lexington Center Corporation
Source: Capterra
Distribution

The product is better than any that we have used previously. The staff is wonderful.

Timothy Heck, Allied Food Industries, Inc.
Source: Capterra
Manufacturing

Solid Software / Great Vendor

Jo Siegienski, Quadion LLC
Source: Capterra
Optimum Features

Quite possibly the smoothest conversion ever!

Peggy Wilcox, United Cerebral Palsy of Arkansas
Source: Capterra
Healthcare

Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding.

Calixto Rivera, SouthernCross Ambulance, Inc.
Source: Capterra
Manufacturing

I have found Optimum software to be user friendly.

Beverly Beggs, Grove Lumber and Building Supplies, Inc
Source: Capterra
Distribution

One of the most comprehensive payroll, hr and time systems out there

Debbie Kroman, I Kunik Co
Source: Capterra
Manufacturing

Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions

Brad Wickham , HUSKEY TRUSS & BUILDING SUPPLY
Source: Capterra
Manufacturing

This software is so much more than what we had before. There are more reports available, processing of payroll is much easier, less work. The task of accumulating all of the information for the install was stressful, but the pay off was well worth it!

Maureen Say, ADCO Manufacturing
Source: Capterra
Optimum Features

Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive.

Sherri Pappas, B & B Distributors, Inc.
Source: Capterra
Transportation

The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff. Customer service from every department at Optimum is top-notch in professionalism, efficiency, flexibility and all-around nice people to work with.

Kelli Wilson, Midwest Motor Express, Inc.
Source: Capterra
Manufacturing

Thank you to the Optimum Support Team so much for all your help over the last year. It has been a pleasure working directly with you. Your promptness and your willingness to help and repeating instructions when we wavered is greatly appreciated.

Kimberly Conover, New England Wire Tech
Retail & Other

Our implementation was highly successful due to the step by step process of setting up the system, the go-to meeting sessions, excellent written materials and guides, and the responsiveness to any additional questions or individual needs we had.

Debbie Sadeghi, Pro Sound
Manufacturing

We got out first payroll done before 4 pm! Thank you, Optimum, for the smooth transition. It was a much better experience than we had with our last implementation.

Kim Conover, New England Wire Technologies
Transportation

Thank you for all the help and for the rockstar techs. I've been very, very happy with Optimum as one of our vendors. I often mention you when talking to other people as an example of world-class support

Lou Wilkinson, Shilli Transportation
Manufacturing

The support team at Optimum Solutions has the be the BEST by far of any vendor that I deal with. Thank you again for all your help!!!

Bob Kaufmann, Jersey Shore Steel Company
Manufacturing

[Optimum's] proactive approach allowed Norfolk Iron to send the 1095-C forms to all employees at the same time we sent the W-2s, where other payroll vendors and companies were still wondering how to comply with this process.

Jay Fleecs, Norfolk Iron & Metal Co.
Manufacturing

Optimum is professional, easy to work with, and reliable. To me reliability is huge - I want to know that program is going to work each and every time.

Kathy Jahn, McLaughlin Body Company
Transportation

Basically, it’s heaven being able to control your payroll. It’s a really easy system. I love Optimum Solutions.

Rene' Whittaker, Quickway Carriers
Manufacturing

We get great service, and the quality of everything we do with Optimum is superb.

Krist Hall, Gearench
Retail & Other

I have nothing but good things to say about Optimum Solutions. The people are really friendly, knowledgeable, and they are like family.

Daryl Lovell, Winkler, Inc.
Distribution

All of the information we need is right at our fingertips. I am confident that the teams at Optimum will continue to prosper and grow while providing accurate payroll updates and information.

Beverly Yarbrough, Georgia Crown Distributing Company
Distribution

During my 28 years of IS work, I have never worked with better software. The ease of use and the responsiveness of your support personnel are outstanding. They should be commended for their attitude and approach to customer support.

Billy Ray Sudduth, Confish, Inc.
Distribution

I would highly recommend the system. The support is very good and they have been available whenever we have needed them to be.

Frank Waldrop, Merchants Grocery, Inc.
Distribution

Thanks for all of your help getting me through my first new year changeover. I have dealt with many software companies over the years and you and your company are the most responsive and understanding. Thanks again for the good job.

Larry Borden, St. John Beverage, Inc.
Manufacturing

We have been a client of Optimum Solutions going on 4 years now and I can honestly say, this is the best payroll program I have used while working here at L A Aluminum–and I just celebrated 20 years with the company!

Teri Winger, L A Aluminum Casting Co.
Manufacturing

By bringing payroll in-house, our cost savings with Optimum versus outsourcing will be at least 50% over the next three years.

Keith Wyatt, Jasper Rubber Products, Inc.
Manufacturing

Since the implementation of these products, we have improved productivity, reduced errors, and eliminated downtime.

Trish Grant, TUTCO, Inc.
Manufacturing

We are on a weekly payroll for 1,500+ employees. I feel that Optimum Payroll has definitely cut our processing time in half.

Rose Amador, Cardell Cabinets
Manufacturing

Optimum Solutions works very diligently with its customers to make certain requirements are met.

Larry Wallingford, Anvil Knitwear Inc.
Manufacturing

Support has been excellent. Most companies have good software but are lacking in the support of that software once it is purchased. We have had good experiences with your support staff.

Betsy Heilman, Dimensions
Manufacturing

Great customer support and very friendly staff.

Lynn Burak, Engineered Machine Products
Manufacturing

Excellent sales team, responsive customer service. Payroll software is easy to use & provides all key information.

Warren Williams, Great Lakes Rubber Company
Manufacturing

Prompt service and terrific software support personnel.

Georgiana Jaggie, Inland, Inc.
Manufacturing

We are very pleased with our Optimum Solutions support rep’s responsiveness. She is an asset to OSI.

Teg Lantz, Lancaster Glass Corporation
Manufacturing

Our Support rep is awesome; we couldn’t do it without her. Our OSI sales rep was awesome as well, she makes any job easier.

Todd Keup, Mastercraft Industries, Inc.
Manufacturing

We have a union piece-work incentive work shop, so we have our own custom programs that fit with Optimum Solutions’ system and the process was easier than expected.

Curt Loewen, McLaughlin Body Company
Manufacturing

Of the three software companies I deal with, Optimum’s support is by far the best in responsiveness, knowledge, and helpfulness.

Jayne Masternak, Penn Union Corp
Manufacturing

I can’t tell you how I appreciate the efficiency and competence of Optimum Solutions. The software works! Today you can’t take that for granted.

Sherre Wichmann, Vance Brothers
Manufacturing

The Optimum Solutions Payroll and HR system is very user friendly and if we had a problem, technical support was there to step us through it.

Pam Askins, Blumenthal Print Works, Inc.
Manufacturing

Once again, I think Optimum support for payroll and time attendance is terrific. I have no complaints at all. In fact, I daresay that, out of all the software that Fair-Rite products has that deals with support, Optimum has one of the best if not the best support.

Jack Carr, Fair-Rite Products Corp.
Transportation

Very good product and documentation.

Robert Porter, Brandt Truck Line, Inc.
Transportation

Support is always there when I need them and to date we have had only minor ‘user’ problems.

Marion Hall, Gaines Motor Lines
Transportation

It has been an improvement from our previous payroll system. There have been time savings for processing things such as T4′s.

Jackie Thompson, Yanke Group of Companies
Retail & Other

Just a quick note to tell you how pleased I am with the help you have provided to me! I am so happy with the OSI Software already and the support I have received is unprecedented. THANK YOU! THANK YOU! THANK YOU!!

Melanie Kimery, Housing Authority County of Santa Cruz
Retail & Other

I have worked with Optimum Solutions for the past 10 years, and I do recommend them very highly. They are dedicated to the highest level of support, and have never failed us yet, no matter what the problem.

Pam Wood, Day Wireless Systems
Retail & Other

We use the provided tax summary reports to summarize the required tax payments which we process through EFTPS, which takes less than 15 minutes each payroll for all companies combined.

Kris Benson, Reid Supply Company
Retail & Other

Optimum is always willing to listen to the person using the software and make the software more user-friendly.

Sarah Williams, Edwin Watts Golf, LLC
Retail & Other

Please express my appreciation to those individuals responsible for the Time & Attendance upgrade. I completed the upgrade today and everything went EXACTLY as documented.

Dave Cassidy, KTBS-3

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Payroll Manager Julie Wells , Lexington Center Corporation

I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.