I would definitely give Optimum support 5 stars!
You guys have been awesome to work with and have made me very confident that we made the right decision about which software to purchase. Your people are top notch!
Running Payroll in Optimum is FUN!
Using the Optimum software and working with the Optimum team has met and even exceeded our expectations.
Support has always been a 5 out of 5. We always get quick responses to our issues.
What I like best about Optimum is their customer service, customization, and willingness to work with our unique company.
The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.
I give Optimum's support 5 stars. The few times I have had to contact support, they have been quick to answer & made sure the problem was solved.
I have been very pleased with Optimum. I mainly work with the payroll section of Optimum and have found it to be easy to generate the payrolls. When I have had problems, the support team has been extremely helpful.
From my experience the support is a 5! I can always rely on getting the highest of quality help when we have asked for it.
Our personal rep has been able to answer all questions, get us assistance with all of our needs and made recommendations for making the product more effective for our organization
We are pleased to have made the move to Optimum Solutions. Our Human Resources team is very happy with our decision.
We are really enjoying running payroll with Optimum! There's always a learning curve, but overall it's been great!
I just sat in on the free webinar “how to calculate Federal taxes manually” Optimum offered and it was OUTSTANDING!!!
It's a fabulous system that is tailored to our needs rather than a one size fits all approach that you often see for small business payroll software. Two thumbs up for our friends at Optimum Solutions!
I am very pleased at how efficient my project manager and the programmers get requests resolved quickly for my company.
We recently moved to the cloud based platform and love it ; now we can run payroll from anywhere!
If you're looking for fast response time to any given issue you may want to look into this product.
Optimum is easy to learn and customer support is always quick to get back to me. They make you feel like you are the only customer, even though your not.
Vendor is always very helpful. When my own rep is out of town, I am always very well taken care of if I have any issues. This Windows based product is very easy to use, especially after working on their Version 7.
Good product for small or large company
There is a report for anything you want or need and they make saving electronically as simple as printing to hardcopy, so I save more than I print and that is a plus all the way around.
The best part of optimum solutions is that it prints the vendor/payee checks during the payroll process. Also it prints all of the tax forms.
Our support rep is extremely knowledgeable of the product and just so happens to be one of the nicest customer service representatives I have ever worked with.
This software is easily integrated with our other applications, for they have an awesome programming team who can make customization easily. Most companies do not allow or offer this level of flexibility.
Optimum is a unique payroll, hr and time and attendance software company...the software is easily used and the customer support is always on top of issues.
I love their dependability and their response time. Always prompt returning calls and/or replying to emails.
Optimum is a user friendly program with helpful and guiding features.
After 38 years of payroll experience this is a top notch product, we have used this program for over 10 years now and could not be happier. It gives you all the information you need and then some.
Have used this software for over 18 years and have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is.
The payroll / HR / time cards system is very user friendly and support is great!
I have been using this software for 7 years and find Optimum and its staff wonderful to work with.
We have used Optimum for almost 10 years, and I love that I have experts in the payroll field just an email or phone call away. With all the changes that happen each year in payroll reporting and processing, it's good to know that my submissions to Federal and State agencies will always be accurate.
I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates
The software is very user friendly, the website even more. The amount of information is vast and great for getting frequent updates on legal issues.
The product is awesome. It is very easy to use and the transition from our old payroll system to Optimum is very seamless. It was pretty simple and straight forward. Support team is very helpful.
The product is very user friendly and the support staff is very responsive if a problem is ever encountered.
Reporting is great. You can get almost anything you can think of.
System is user friendly. Support staff is helpful and responds quickly when there are problems.
The software gives you a multitude of information, more than I ever had in our previous system. Do not be overwhelmed with everything it can do. it is awesome!
This software is overall very reliable and accurate. I would definitely recommend it.
Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.
Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)
The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.
We have been using Optimum Solution's payroll software for about 10 years. We have been very satisfied with their product. The software is very reliable and their customer service is excellent.
he customer support team is cooperative, attentive, and can speak on my level. They can be creative in developing solutions to issues whether major or minor. I have and will continue to recommend OSI to any person that will listen.
They have the best customer support of any company that I have ever dealt with. I would recommend them to any company large or small that is looking for a HR and Payroll software provider.
My experience with Optimum has been nothing but outstanding. Their support staff has always gone out of their way to assist in my operations, sspecially in keeping me up to date with payroll changes and using Optimum in the most efficient manner. They have made my life easy in a complex and constantly changing environment.
We have been on the system since October 2010 and it was a good decision to go with Optimum!
This is so much faster than our previous payroll system and the Time and Attendance allows our supervisors to be able to manage their own departments which has saved so much time for HR and Payroll to do other things.
Optimum's customer service is top notch and quick to respond. The system is easy to navigate and user friendly. The programming is also very customizable to fit any need.
Great customer support. I have enjoyed the annual conferences as well and Optimum is very good about keeping us up-to-date on things like tax changes.
Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions.
Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive.
We love the ability to keep our payroll/human resources in-house as we manage 650+ employees in a multi-state environment. No need for 3rd party vendors in any arena. The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff.
This software has cut a lot of time and human error in our processing!
Optimum is the way to go!
An amazing solution to punch cards and hand calculated hours!!
The software and it's support team are bar none, The Best! The product is easy to learn and use. The support team continually goes above and beyond my expectations.
Any time we have a question or do not understand how to do a process, our support person is very prompt and gets our problem solved or answers our questions very quickly.
Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch.
The software is very user friendly and I caught on quickly and comfortably. I have developed a great relationship with my support contact and can't thank her enough for the hours that she has gone above and beyond with assisting me
Optimum is constantly improving and maintaining their data and keeps the consumer aware of changes happening or needing completed. And the customer support has been first rate.
I am not computer literate but this is a fairly easy program to follow.
I have been quite please with this software and how it allows you to process your payroll in-house with ease and confidence in the accuracy.
Great HR and Payroll software; It gets the job done!
My experience with this software has been great. There are always new things to learn. I recommend going to the conference every year since the software is always changing and you can find more way to utilize it.
We have had a good experience for the most part with Optimum. The software really has everything HR needs to use and then some along with a very capable way of securing the interface and back end from users. Their tech support is top notch and I haven't had any issues that have persisted for very long
Optimum Software is a nice product that is easy to use. The support you receive during installation and initial workings is tremendous.
This software has made my job doing payroll and managing HR functions so much easier since we made the decision to use this product almost 10 years ago. The customer service team is great and always willing to help with any issues that come up. Plus, they hold an awesome User's Conference every year which I highly recommend everyone attend.
Software is reliable, easy to use, supported well and stays current with tax reporting and other government requirements.
Software is pretty easy to use. Customer service helps with any problems.
Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed.
All encompassing software tool that keeps things very accurate and detailed. I have not had to increase my Payroll staff in over 10 years even though our employee count has nearly doubled in all that time.
I have even had top notch support on a weekend during a move from one server to another that included an upgrade of system.
The software is very easy to use, flexible, and dependable! Our company has been using Optimum since 1998. We've tripled our employees in that time and continue to grow.
Optimum Solutions stays current with the latest tax and government requirements and keeps the client informed with frequent updates. They are a good source for keeping me abreast of laws.
This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet.
Optimum HRIS is very functional and does what we need it to. The new branding and navigation is A+ compared to the old stuff.
I like all the payroll updates we receive without having to ask and be concerned. Very happy with the product and software and customer support.
This program far exceeded my expectations for payroll software.
I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.
All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.
Optimum has excellent support staff and user friendly software. I recommend being very involved with the Set Up process as that is the best way to learn the ins and outs of this software. It can be customized to fit the needs of your company! Did I mention the support staff are excellent!? They always do a great job and are very friendly.
OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.
The product is better than any that we have used previously. The staff is wonderful.
Solid Software / Great Vendor
Quite possibly the smoothest conversion ever!
Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding.
I have found Optimum software to be user friendly.
One of the most comprehensive payroll, hr and time systems out there
Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions
This software is so much more than what we had before. There are more reports available, processing of payroll is much easier, less work. The task of accumulating all of the information for the install was stressful, but the pay off was well worth it!
Large variety of reports.
Great Year-end and Quarterly Tax Filing.
Detailed user manuals and customer support.
Quick answers to problems.
Great value for the system you receive.
The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff. Customer service from every department at Optimum is top-notch in professionalism, efficiency, flexibility and all-around nice people to work with.
Thank you to the Optimum Support Team so much for all your help over the last year. It has been a pleasure working directly with you. Your promptness and your willingness to help and repeating instructions when we wavered is greatly appreciated.
Our implementation was highly successful due to the step by step process of setting up the system, the go-to meeting sessions, excellent written materials and guides, and the responsiveness to any additional questions or individual needs we had.
We got out first payroll done before 4 pm! Thank you, Optimum, for the smooth transition. It was a much better experience than we had with our last implementation.
Thank you for all the help and for the rockstar techs. I've been very, very happy with Optimum as one of our vendors. I often mention you when talking to other people as an example of world-class support
The support team at Optimum Solutions has the be the BEST by far of any vendor that I deal with. Thank you again for all your help!!!
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Even, when he doesn’t know the answers to our questions he finds a way to get an answer to us. He has provided us with Excellent Customer Service.