Payroll Software Reviews
Great customer support. I have enjoyed the annual conferences as well and Optimum is very good about keeping us up-to-date on things like tax changes.
The software gives you a multitude of information, more than I ever had in our previous system. Do not be overwhelmed with everything it can do. it is awesome!
Optimum is a user friendly program with helpful and guiding features.
Optimum has simplified our payroll and payroll reporting process. You have a valuable product, problems are quickly resolved, and customer reps are knowledgeable and helpful. Our Treasurer has confidence in your product and that says a lot for the product as far as I’m concerned.
Once again, I think Optimum support for payroll and time attendance is terrific. I have no complaints at all. In fact, I daresay that, out of all the software that Fair-Rite products has that deals with support, Optimum has one of the best if not the best support.
All of the information we need is right at our fingertips. I am confident that the teams at Optimum will continue to prosper and grow while providing accurate payroll updates and information.
I have been very pleased with Optimum. I mainly work with the payroll section of Optimum and have found it to be easy to generate the payrolls. When I have had problems, the support team has been extremely helpful.
This program far exceeded my expectations for payroll software.
We have been on the system since October 2010 and it was a good decision to go with Optimum!
The product is awesome. It is very easy to use and the transition from our old payroll system to Optimum is very seamless. It was pretty simple and straight forward. Support team is very helpful.
I love their dependability and their response time. Always prompt returning calls and/or replying to emails.
If you're looking for fast response time to any given issue you may want to look into this product.
It's a fabulous system that is tailored to our needs rather than a one size fits all approach that you often see for small business payroll software. Two thumbs up for our friends at Optimum Solutions!
Leaving our old system can’t come soon enough for me (and the entire team here!!) No comparison to the 2 systems – all I can say is…Optimum makes me (us) smile.
Optimum is always willing to listen to the person using the software and make the software more user-friendly.
The Optimum Solutions Payroll and HR system is very user friendly and if we had a problem, technical support was there to step us through it.
Basically, it’s heaven being able to control your payroll. It’s a really easy system. I love Optimum Solutions.
I give Optimum's support 5 stars. The few times I have had to contact support, they have been quick to answer & made sure the problem was solved.
I like all the payroll updates we receive without having to ask and be concerned. Very happy with the product and software and customer support.
Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch.
My experience with Optimum has been nothing but outstanding. Their support staff has always gone out of their way to assist in my operations, sspecially in keeping me up to date with payroll changes and using Optimum in the most efficient manner. They have made my life easy in a complex and constantly changing environment.
We have used Optimum for almost 10 years, and I love that I have experts in the payroll field just an email or phone call away. With all the changes that happen each year in payroll reporting and processing, it's good to know that my submissions to Federal and State agencies will always be accurate.
The only thing better than the Optimum Solutions payroll program is the people that support the product.
We use the provided tax summary reports to summarize the required tax payments which we process through EFTPS, which takes less than 15 minutes each payroll for all companies combined.
[Optimum's] proactive approach allowed Norfolk Iron to send the 1095-C forms to all employees at the same time we sent the W-2s, where other payroll vendors and companies were still wondering how to comply with this process.
This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet.
I have been using this software for 7 years and find Optimum and its staff wonderful to work with.
I have worked with Optimum Solutions for the past 10 years, and I do recommend them very highly. They are dedicated to the highest level of support, and have never failed us yet, no matter what the problem.
We have a union piece-work incentive work shop, so we have our own custom programs that fit with Optimum Solutions’ system and the process was easier than expected.
I just sat in on the free webinar “how to calculate Federal taxes manually” Optimum offered and it was OUTSTANDING!!!
Support has always been a 5 out of 5. We always get quick responses to our issues.
Got paid a day early. And the site is easy to navigate.
The software is very easy to use, flexible, and dependable! Our company has been using Optimum since 1998. We've tripled our employees in that time and continue to grow.
We have been using Optimum Solution's payroll software for about 10 years. We have been very satisfied with their product. The software is very reliable and their customer service is excellent.
We have been a client of Optimum Solutions going on 4 years now and I can honestly say, this is the best payroll program I have used while working here at L A Aluminum–and I just celebrated 20 years with the company!
The best part of optimum solutions is that it prints the vendor/payee checks during the payroll process. Also it prints all of the tax forms.
I have worked with several different payroll systems in my career and your program is far and away the best I have ever used, but what makes your company so special to me is the Customer Service Representatives.
From the very beginning when he conducted our trainings, he has been absolutely devoted to take care of us, answer any questions, makes sure we are satisfied.
I have never had an experience like this before, with other vendors there always seem to be a customer service issue in one way or another. At Optimum, when we leave a voice mail, someone always gets back to us within a short period of time.
Just a quick note to tell you how pleased I am with the help you have provided to me! I am so happy with the OSI Software already and the support I have received is unprecedented. THANK YOU! THANK YOU! THANK YOU!!
Excellent sales team, responsive customer service. Payroll software is easy to use & provides all key information.
We are really enjoying running payroll with Optimum! There's always a learning curve, but overall it's been great!
I’m very impressed with Optimum Year End processing and W-2 process and instructions! Very easy and instructions were perfect to follow!
The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.
There is a report for anything you want or need and they make saving electronically as simple as printing to hardcopy, so I save more than I print and that is a plus all the way around.
I have implemented other payroll packages, and Optimum is far and away the best package I have seen or used.
His customer service skills have gone above and beyond our expectations and he has provided the answers to our needs each and every time.
I wanted to tell you that we are very happy with the software and the support. We had 325 people in that payroll and we had no errors. Thank you very much for the help during the installation and training. I hope the future is as pleasant as the past.
It has been an improvement from our previous payroll system. There have been time savings for processing things such as T4′s.
We are on a weekly payroll for 1,500+ employees. I feel that Optimum Payroll has definitely cut our processing time in half.
Running Payroll in Optimum is FUN!
Large variety of reports.
Great Year-end and Quarterly Tax Filing.
Detailed user manuals and customer support.
Quick answers to problems.
Great value for the system you receive.
OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.
All encompassing software tool that keeps things very accurate and detailed. I have not had to increase my Payroll staff in over 10 years even though our employee count has nearly doubled in all that time.
Good product for small or large company
I want to thank each of you for your assistance with our W-2 processing. I was able to balance to the penny for all employees.
Since the implementation of these products, we have improved productivity, reduced errors, and eliminated downtime.
All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.
Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed.
This software is overall very reliable and accurate. I would definitely recommend it.
Vendor is always very helpful. When my own rep is out of town, I am always very well taken care of if I have any issues. This Windows based product is very easy to use, especially after working on their Version 7.
Our first payroll is complete. Everyone has been paid on time and all the calculations were correct. I want to thank the Optimum team for helping to make this happen on schedule.
I've had a couple requests from coworkers that the Optimum team take over another system. I think they're just jealous how great I have it working with Optimum!
By bringing payroll in-house, our cost savings with Optimum versus outsourcing will be at least 50% over the next three years.
My experience with this software has been great. There are always new things to learn. I recommend going to the conference every year since the software is always changing and you can find more way to utilize it.
This is so much faster than our previous payroll system and the Time and Attendance allows our supervisors to be able to manage their own departments which has saved so much time for HR and Payroll to do other things.
Optimum is easy to learn and customer support is always quick to get back to me. They make you feel like you are the only customer, even though your not.
You really know your stuff and take the time to explain all aspects of the system, even things that we may not be using right now.
One of the most comprehensive payroll, hr and time systems out there
Great HR and Payroll software; It gets the job done!
I have found Optimum software to be user friendly.
Optimum is a unique payroll, hr and time and attendance software company...the software is easily used and the customer support is always on top of issues.
We recently moved to the cloud based platform and love it ; now we can run payroll from anywhere!
Of the three software companies I deal with, Optimum’s support is by far the best in responsiveness, knowledge, and helpfulness.
Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding.
The software and it's support team are bar none, The Best! The product is easy to learn and use. The support team continually goes above and beyond my expectations.
They have the best customer support of any company that I have ever dealt with. I would recommend them to any company large or small that is looking for a HR and Payroll software provider.
This software is easily integrated with our other applications, for they have an awesome programming team who can make customization easily. Most companies do not allow or offer this level of flexibility.
I am very pleased at how efficient my project manager and the programmers get requests resolved quickly for my company.
Even, when he doesn’t know the answers to our questions he finds a way to get an answer to us. He has provided us with Excellent Customer Service.
I can’t begin to tell you what a great comfort it was knowing our vendor and it’s employees were putting our needs first. I have always been a fan of Optimum and the staff there but this extra care and concern was above and beyond normal Customer Service.
An amazing solution to punch cards and hand calculated hours!!
Using the Optimum software and working with the Optimum team has met and even exceeded our expectations.
Optimum is the way to go!
The payroll / HR / time cards system is very user friendly and support is great!
I just wanted to say that your support team is the best. Our Support Representative does a great job for us and I just wanted to say thanks for the continued support.
Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.
Have used this software for over 18 years and have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is.
As you know we use the Payroll and Time & Attendance daily, I would highly recommend it to anyone!
I would recommend this system to any size firm who wants to simplify their payroll and human resources.
Support is always there when I need them and to date we have had only minor ‘user’ problems.
Our personal rep has been able to answer all questions, get us assistance with all of our needs and made recommendations for making the product more effective for our organization
You guys have been awesome to work with and have made me very confident that we made the right decision about which software to purchase. Your people are top notch!
This software is so much more than what we had before. There are more reports available, processing of payroll is much easier, less work. The task of accumulating all of the information for the install was stressful, but the pay off was well worth it!
We love the ability to keep our payroll/human resources in-house as we manage 650+ employees in a multi-state environment. No need for 3rd party vendors in any arena. The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff.
After 38 years of payroll experience this is a top notch product, we have used this program for over 10 years now and could not be happier. It gives you all the information you need and then some.
She has always been very knowledgeable, helpful, courteous and OH SO PATIENT!!! If she didn’t have the answer to my problem, which has been very rare, she always contacted someone to help me. What an asset she must be to Optimum Solutions!!
We are amazed at the features the software has to offer. I am so glad we went with Optimum Solutions, Inc.
Very good product and documentation.
I would definitely give Optimum support 5 stars!
I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.
We could not be happier with Optimum. Your support is top notch and always able to resolve our issues in a timely manner. The software itself is solid, well maintained and bug free which makes our lives easy. Know that we hold Optimum in high regard and speak highly of you.
I just have to say THANK YOU! You have been truly fantastic throughout our entire conversion and your help this week has been exceptional. This software is amazing and actually fun to use. And it works!
Optimum's support department has set the bar that I compare all other software support vendors to. And we use many as we have so many different software packages in place. And believe me, none of them even come close to the support provided by your support department members.
The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.
Everyone we have worked with has been very pleasant, professional and knowledgeable about the product.
Solid Software / Great Vendor
Our Optimum Solutions, Inc. sales rep. How could anyone NOT be satisfied? She is hard working and diligent. Her main goal is to make sure you are happy with the product.
The product is better than any that we have used previously. The staff is wonderful.
I have even had top notch support on a weekend during a move from one server to another that included an upgrade of system.
This software has cut a lot of time and human error in our processing!
I would like to compliment our support representative and let others at Optimum know how good of job that she does with Customer Support. She remembers situations that we have called in on for support that will end up impacting our quarterly reports a couple months later. I don't even remember them but she does. We appreciate the good job she does.
From my experience the support is a 5! I can always rely on getting the highest of quality help when we have asked for it.
I just wanted to say thank you for all your help. I really appreciate it. I really appreciate you being patient and taking the time to work with me. That is what make your software stand out, your support team!