Payroll Software Reviews

Optimum Payroll
4.5 112
112 reviews

Read real customer reviews of our Optimum Payroll Software. Looking for more reviews? You can also browse software reviews by industry, product, video and more.

Healthcare

This program far exceeded my expectations for payroll software.

Kecia Friesen, Administrative Assistant / Payroll Manager, Sierra View Homes
Source: Capterra
Retail & Other

We have been on the system since October 2010 and it was a good decision to go with Optimum!

Kimberly Shelton , Administrative Office Manager, Cornerstone Financial Credit Union
Source: Capterra
Distribution

The product is awesome. It is very easy to use and the transition from our old payroll system to Optimum is very seamless. It was pretty simple and straight forward. Support team is very helpful.

Patcha Boon, IT Manager, Eastland Food Corp
Source: Software Advice
Retail & Other

I love their dependability and their response time. Always prompt returning calls and/or replying to emails.

Sandy Hammons, Vice President, First South Bank
Source: Software Advice
Retail & Other

If you're looking for fast response time to any given issue you may want to look into this product.

Amanda Laster, Payroll Officer, Columbus County
Source: Software Advice
Retail & Other

It's a fabulous system that is tailored to our needs rather than a one size fits all approach that you often see for small business payroll software. Two thumbs up for our friends at Optimum Solutions!

Mary Ann Esque, HR Administrator , Beeson Hardware Company
Source: Facebook
Retail & Other

Leaving our old system can’t come soon enough for me (and the entire team here!!) No comparison to the 2 systems – all I can say is…Optimum makes me (us) smile.

Anne Bartels, Payroll Specialist , Norquist Salvage Corporation, Inc. (NSC)
Retail & Other

Optimum is always willing to listen to the person using the software and make the software more user-friendly.

Sarah Williams, Payroll Manager, Edwin Watts Golf, LLC
Manufacturing

The Optimum Solutions Payroll and HR system is very user friendly and if we had a problem, technical support was there to step us through it.

Pam Askins, Payroll Clerk, Blumenthal Print Works, Inc.
Transportation

Basically, it’s heaven being able to control your payroll. It’s a really easy system. I love Optimum Solutions.

Rene' Whittaker, Payroll Supervisor, Quickway Carriers
Manufacturing

I give Optimum's support 5 stars. The few times I have had to contact support, they have been quick to answer & made sure the problem was solved.

Debbie , Controller , JW Hicks Inc.
Source: Email
Retail & Other

I like all the payroll updates we receive without having to ask and be concerned. Very happy with the product and software and customer support.

Virginia Tribelli , Payroll Manager, Morton Williams Supermarkets
Source: Software Advice
Retail & Other

Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch.

Charis Alls, HR Administrator, Ted Brown Music
Source: Capterra
Manufacturing

My experience with Optimum has been nothing but outstanding. Their support staff has always gone out of their way to assist in my operations, sspecially in keeping me up to date with payroll changes and using Optimum in the most efficient manner. They have made my life easy in a complex and constantly changing environment.

John Jacobs, General Accountant, Boltaron Inc.
Source: Capterra
Retail & Other

We have used Optimum for almost 10 years, and I love that I have experts in the payroll field just an email or phone call away. With all the changes that happen each year in payroll reporting and processing, it's good to know that my submissions to Federal and State agencies will always be accurate.

Lydia Khieu, Controller , JB Instant Lawn, Inc.
Source: Capterra
Manufacturing

The only thing better than the Optimum Solutions payroll program is the people that support the product.

Jace Cardon, System Manager, Poole Lumber Company
Retail & Other

We use the provided tax summary reports to summarize the required tax payments which we process through EFTPS, which takes less than 15 minutes each payroll for all companies combined.

Kris Benson, HR Administrator, Reid Supply Company
Manufacturing

[Optimum's] proactive approach allowed Norfolk Iron to send the 1095-C forms to all employees at the same time we sent the W-2s, where other payroll vendors and companies were still wondering how to comply with this process.

Jay Fleecs, Human Resources Director, Norfolk Iron & Metal Co.
Retail & Other

This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet.

Kathy Elsberry , Payroll Coordinator , Performance Motorsport Management
Source: Software Advice
Distribution

I have been using this software for 7 years and find Optimum and its staff wonderful to work with.

Virginia Baer, VP of Finance, American International Chemical Inc
Source: Capterra
Retail & Other

I have worked with Optimum Solutions for the past 10 years, and I do recommend them very highly. They are dedicated to the highest level of support, and have never failed us yet, no matter what the problem.

Pam Wood, IS Manager, Day Wireless Systems
Manufacturing

We have a union piece-work incentive work shop, so we have our own custom programs that fit with Optimum Solutions’ system and the process was easier than expected.

Curt Loewen, I.S. Director, McLaughlin Body Company
Distribution

I just sat in on the free webinar “how to calculate Federal taxes manually” Optimum offered and it was OUTSTANDING!!!

Valerie Phillips , Payroll Administrator, Ajax Turner Co.
Source: Email
Manufacturing

Support has always been a 5 out of 5. We always get quick responses to our issues.

Ronald, Computer Systems Manager , Klauer Manufacturing Company
Source: Email
Distribution

The software is very easy to use, flexible, and dependable! Our company has been using Optimum since 1998. We've tripled our employees in that time and continue to grow.

Bonnie Fielder , HR, H&P Technologies, Inc.
Source: Software Advice
Transportation

We have been using Optimum Solution's payroll software for about 10 years. We have been very satisfied with their product. The software is very reliable and their customer service is excellent.

Donna Pickerill, Controller, Propulsys, Inc.
Source: Capterra
Manufacturing

We have been a client of Optimum Solutions going on 4 years now and I can honestly say, this is the best payroll program I have used while working here at L A Aluminum–and I just celebrated 20 years with the company!

Teri Winger, Office Manager, L A Aluminum Casting Co.
Transportation

The best part of optimum solutions is that it prints the vendor/payee checks during the payroll process. Also it prints all of the tax forms.

Drew Rosen , CFO, Carolina Services of Fayetteville
Source: Software Advice
Transportation

I have worked with several different payroll systems in my career and your program is far and away the best I have ever used, but what makes your company so special to me is the Customer Service Representatives.

Tom Griggs, Vice President of Human Resources, U.P. Special Delivery, Inc.
Retail & Other

From the very beginning when he conducted our trainings, he has been absolutely devoted to take care of us, answer any questions, makes sure we are satisfied.

Maria Rangel, Executive Secretary , WorkNow, Inc
Retail & Other

I have never had an experience like this before, with other vendors there always seem to be a customer service issue in one way or another. At Optimum, when we leave a voice mail, someone always gets back to us within a short period of time.

Melody Wieczorek, Assistant Vice President Corporate Accounting/Payroll, Sterling Bank & Trust
Retail & Other

Just a quick note to tell you how pleased I am with the help you have provided to me! I am so happy with the OSI Software already and the support I have received is unprecedented. THANK YOU! THANK YOU! THANK YOU!!

Melanie Kimery, Accounting, Housing Authority County of Santa Cruz
Manufacturing

Excellent sales team, responsive customer service. Payroll software is easy to use & provides all key information.

Warren Williams, Accounting, Great Lakes Rubber Company
Manufacturing

We are really enjoying running payroll with Optimum! There's always a learning curve, but overall it's been great!

Brittany Fleming, Payroll & Benefits Manager , Travis Pattern & Foundry Inc.
Source: Email
Healthcare

The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.

Melissa Boswell, Payroll Manager, Untied Cerebral Palsy of Arkansas
Source: Software Advice
Retail & Other

There is a report for anything you want or need and they make saving electronically as simple as printing to hardcopy, so I save more than I print and that is a plus all the way around.

Kathy Gore, Accounting VP, Peoples Commercial Bancorp, Inc. / Bank of Commerce
Source: Capterra
Transportation

I have implemented other payroll packages, and Optimum is far and away the best package I have seen or used.

Jeff Harrison, I.T. Project Manager, Old Dominion Truck Leasing
Retail & Other

His customer service skills have gone above and beyond our expectations and he has provided the answers to our needs each and every time.

Gina Luciano, Payroll Director, WorkNow, Inc
Retail & Other

I wanted to tell you that we are very happy with the software and the support. We had 325 people in that payroll and we had no errors. Thank you very much for the help during the installation and training. I hope the future is as pleasant as the past.

Con Van Roekel, Executive VP of Operations, Echo Group, Inc.
Transportation

It has been an improvement from our previous payroll system. There have been time savings for processing things such as T4′s.

Jackie Thompson, Mgr. Administrative Systems, Yanke Group of Companies
Manufacturing

We are on a weekly payroll for 1,500+ employees. I feel that Optimum Payroll has definitely cut our processing time in half.

Rose Amador, Payroll Administrator, Cardell Cabinets
Retail & Other

Running Payroll in Optimum is FUN!

Kim, HR Tech , Brown County
Source: Email
Optimum Features

Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive.

Sherri Pappas, Director of Human Resource , B & B Distributors, Inc.
Source: Capterra
Retail & Other

OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.

Chester Maull, Director of Human Resources, Lexington Center Corporation
Source: Capterra
Retail & Other

All encompassing software tool that keeps things very accurate and detailed. I have not had to increase my Payroll staff in over 10 years even though our employee count has nearly doubled in all that time.

Laurie Johnston , Accounting Director , HOM Furniture, Inc.
Source: Software Advice
Manufacturing

Good product for small or large company

Dolly Bachman, Payroll, Barneys Pumps Inc.
Source: Capterra
Retail & Other

I want to thank each of you for your assistance with our W-2 processing. I was able to balance to the penny for all employees.

Michael Fox, IS Manager, Lexington Center
Manufacturing

Since the implementation of these products, we have improved productivity, reduced errors, and eliminated downtime.

Trish Grant, Senior Analyst, TUTCO, Inc.
Transportation

All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.

Darlene Schilmiller, Office Manager, Uhl Truck Sales, Inc.
Source: Capterra
Retail & Other

Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed.

Beverly Harris, HR Director , Donelan's Supermarket
Source: Capterra
Retail & Other

This software is overall very reliable and accurate. I would definitely recommend it.

Marlen Perez, Accounting Specialist, City of Belle Glade
Source: Software Advice
Retail & Other

Vendor is always very helpful. When my own rep is out of town, I am always very well taken care of if I have any issues. This Windows based product is very easy to use, especially after working on their Version 7.

Beth Barham, Payroll Manager, Hosanna
Source: Software Advice
Healthcare

Our first payroll is complete. Everyone has been paid on time and all the calculations were correct. I want to thank the Optimum team for helping to make this happen on schedule.

Dan Bellor, Accounting Manager, View Point Health
Retail & Other

I've had a couple requests from coworkers that the Optimum team take over another system. I think they're just jealous how great I have it working with Optimum!

Steven Hicks, Human Resources Administrator , West Virginia Media
Manufacturing

By bringing payroll in-house, our cost savings with Optimum versus outsourcing will be at least 50% over the next three years.

Keith Wyatt, Executive VP, Jasper Rubber Products, Inc.
Manufacturing

Great customer support. I have enjoyed the annual conferences as well and Optimum is very good about keeping us up-to-date on things like tax changes.

Katie Thompson, Payroll and Benefits Administrator, Heartland Coop
Source: Capterra
Distribution

The software gives you a multitude of information, more than I ever had in our previous system. Do not be overwhelmed with everything it can do. it is awesome!

Debbie Frederick, Accountant, Dykes Foodservice Solutions Inc.
Source: Software Advice
Manufacturing

Optimum is a user friendly program with helpful and guiding features.

Martha Haggerty, Payroll Supervisor, Day Wireless Systems
Source: Capterra
Retail & Other

Optimum has simplified our payroll and payroll reporting process. You have a valuable product, problems are quickly resolved, and customer reps are knowledgeable and helpful. Our Treasurer has confidence in your product and that says a lot for the product as far as I’m concerned.

Rhonda Neal, Systems & Project Coordinator, MCL Cafeterias, Inc.
Manufacturing

Once again, I think Optimum support for payroll and time attendance is terrific. I have no complaints at all. In fact, I daresay that, out of all the software that Fair-Rite products has that deals with support, Optimum has one of the best if not the best support.

Jack Carr, Systems Analyst, Fair-Rite Products Corp.
Distribution

All of the information we need is right at our fingertips. I am confident that the teams at Optimum will continue to prosper and grow while providing accurate payroll updates and information.

Beverly Yarbrough, Payroll Coordinator, Georgia Crown Distributing Company
Retail & Other

I have been very pleased with Optimum. I mainly work with the payroll section of Optimum and have found it to be easy to generate the payrolls. When I have had problems, the support team has been extremely helpful.

Barbara , Payroll Admin , DeGolyer and MacNaughton
Source: Email
Distribution

One of the most comprehensive payroll, hr and time systems out there

Debbie Kroman, IT Manager, I Kunik Co
Source: Capterra
Manufacturing

Great HR and Payroll software; It gets the job done!

Bradley Chick, Accounting / IT Director, Glidewell Specialties Foundry Co, Inc
Source: Capterra
Manufacturing

I have found Optimum software to be user friendly.

Beverly Beggs, Payroll, Grove Lumber and Building Supplies, Inc
Source: Capterra
Manufacturing

Optimum is a unique payroll, hr and time and attendance software company...the software is easily used and the customer support is always on top of issues.

Beverly Holloway, Office Manager, Ray-Carroll County Grain Growers, Inc.
Source: Software Advice
Manufacturing

We recently moved to the cloud based platform and love it ; now we can run payroll from anywhere!

Silvia Rodriguez-Nieto , HR , Waukegan Tire & Supply Company
Source: G2 Crowd
Manufacturing

Of the three software companies I deal with, Optimum’s support is by far the best in responsiveness, knowledge, and helpfulness.

Jayne Masternak, Human Resources, Penn Union Corp
Healthcare

Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding.

Calixto Rivera, Vice President/Administrator, SouthernCross Ambulance, Inc.
Source: Capterra
Retail & Other

The software and it's support team are bar none, The Best! The product is easy to learn and use. The support team continually goes above and beyond my expectations.

Susan Brittingham, Payroll Specialist, Sterling Bank & Trust, FSB
Source: Capterra
Retail & Other

They have the best customer support of any company that I have ever dealt with. I would recommend them to any company large or small that is looking for a HR and Payroll software provider.

Elizabeth Franks, CPP, Payroll Administrator, Daniel Corporation
Source: Capterra
Transportation

This software is easily integrated with our other applications, for they have an awesome programming team who can make customization easily. Most companies do not allow or offer this level of flexibility.

Rob Taggart, IT Director, ODTL
Source: Software Advice
Retail & Other

I am very pleased at how efficient my project manager and the programmers get requests resolved quickly for my company.

Sheryl Lee, Payroll Administrator, Diocese
Retail & Other

Even, when he doesn’t know the answers to our questions he finds a way to get an answer to us. He has provided us with Excellent Customer Service.

Cessy Montesino, Payroll Assistant , WorkNow, Inc
Manufacturing

I can’t begin to tell you what a great comfort it was knowing our vendor and it’s employees were putting our needs first. I have always been a fan of Optimum and the staff there but this extra care and concern was above and beyond normal Customer Service.

Annette Statum, Director of Human Resources, Nextek, Inc.
Distribution

An amazing solution to punch cards and hand calculated hours!!

Melanie Helman, HR Generalist, Crayex Corporation
Source: Capterra
Retail & Other

Using the Optimum software and working with the Optimum team has met and even exceeded our expectations.

Kadir Cizreliogullari, Regional Director, Partners In Opportunities, Inc.
Source: Email
Transportation

Optimum is the way to go!

Mindy Spackman, Office Supervisor, Cache Valley Transit District
Source: Capterra
Retail & Other

The payroll / HR / time cards system is very user friendly and support is great!

Vikki Wicks, Payroll Manager, Alaska Sales & Service
Source: Capterra
Retail & Other

I just wanted to say that your support team is the best. Our Support Representative does a great job for us and I just wanted to say thanks for the continued support.

Raymond Damato, Corporate Information Systems Manager, Archon Corporation
Retail & Other

Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.

Dana Mounts, HR Director, Mead Clark Lumber
Source: Software Advice
Retail & Other

Have used this software for over 18 years and have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is.

Teri Zamperini, Payroll Manager, Imperial Pools
Source: Capterra
Distribution

As you know we use the Payroll and Time & Attendance daily, I would highly recommend it to anyone!

Donna Boyd , HR Manager , H&M Wagner & Sons
Retail & Other

I would recommend this system to any size firm who wants to simplify their payroll and human resources.

Sheri Boone, Human Resources, Nugget Markets, Inc.
Transportation

Support is always there when I need them and to date we have had only minor ‘user’ problems.

Marion Hall, Chief Financial Officer, Gaines Motor Lines
Manufacturing

Our personal rep has been able to answer all questions, get us assistance with all of our needs and made recommendations for making the product more effective for our organization

Kelli Kinde, Controller, M&R Corporate Services, LLC
Source: Software Advice
Distribution

You guys have been awesome to work with and have made me very confident that we made the right decision about which software to purchase. Your people are top notch!

Doug , CEO, Pennsylvania Paper & Supply
Source: Email
Manufacturing

This software is so much more than what we had before. There are more reports available, processing of payroll is much easier, less work. The task of accumulating all of the information for the install was stressful, but the pay off was well worth it!

Maureen Say, H.R. Manager , ADCO Manufacturing
Source: Capterra
Transportation

We love the ability to keep our payroll/human resources in-house as we manage 650+ employees in a multi-state environment. No need for 3rd party vendors in any arena. The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff.

Kelli Wilson, Payroll Manager, Midwest Motor Express, Inc.
Source: Capterra
Transportation

After 38 years of payroll experience this is a top notch product, we have used this program for over 10 years now and could not be happier. It gives you all the information you need and then some.

Delia Bullard, HR, Black's Tire Service, Inc
Source: Capterra
Distribution

She has always been very knowledgeable, helpful, courteous and OH SO PATIENT!!! If she didn’t have the answer to my problem, which has been very rare, she always contacted someone to help me. What an asset she must be to Optimum Solutions!!

Carolyn Corbin, Office Manager, Merchants Grocery
Retail & Other

We are amazed at the features the software has to offer. I am so glad we went with Optimum Solutions, Inc.

Armondo Trevino, Programmer, Valley Builder’s Supply
Transportation

Very good product and documentation.

Robert Porter, Vice President, Brandt Truck Line, Inc.
Manufacturing

I would definitely give Optimum support 5 stars!

Lisa, Payroll Manager, Eco Finishing Company
Source: Email
Retail & Other

My experience with this software has been great. There are always new things to learn. I recommend going to the conference every year since the software is always changing and you can find more way to utilize it.

Jennifer Badgley, Payroll, HR, Dual Graphics
Source: Capterra
Manufacturing

This is so much faster than our previous payroll system and the Time and Attendance allows our supervisors to be able to manage their own departments which has saved so much time for HR and Payroll to do other things.

Tammy Dick, HR Coordinator, WillowWood Company
Source: Capterra
Retail & Other

Optimum is easy to learn and customer support is always quick to get back to me. They make you feel like you are the only customer, even though your not.

Shelly Jones, Payroll, Atrium Centers
Source: Capterra
Healthcare

You really know your stuff and take the time to explain all aspects of the system, even things that we may not be using right now.

Lisa Fontaine, Director of Human Resources and Operations, Integrated Rehabilitation Services
Healthcare

I just have to say THANK YOU! You have been truly fantastic throughout our entire conversion and your help this week has been exceptional. This software is amazing and actually fun to use. And it works!

Dee Skinner, Director of IT Services, La Vida Llena
Manufacturing

Optimum's support department has set the bar that I compare all other software support vendors to. And we use many as we have so many different software packages in place. And believe me, none of them even come close to the support provided by your support department members.

Don Miller, IT Manager, JAMAK
Healthcare

The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.

Melissa , Human Resources Director , United Cerebral Palsy Of Arkansas
Source: Software Advice
Distribution

Everyone we have worked with has been very pleasant, professional and knowledgeable about the product.

Charmaine Jeske, Computer Operator, Rose Packing Company
Manufacturing

Solid Software / Great Vendor

Jo Siegienski, HR Systems Manager, Quadion LLC
Source: Capterra
Manufacturing

Our Optimum Solutions, Inc. sales rep. How could anyone NOT be satisfied? She is hard working and diligent. Her main goal is to make sure you are happy with the product.

Diane Hill, Payroll Clerk, MAC Valves, Inc.
Distribution

The product is better than any that we have used previously. The staff is wonderful.

Timothy Heck, CFO , Allied Food Industries, Inc.
Source: Capterra
Transportation

I have even had top notch support on a weekend during a move from one server to another that included an upgrade of system.

Darin Spurgeon , IT Specialist, Nebraska Transportation Company
Source: Software Advice
Retail & Other

This software has cut a lot of time and human error in our processing!

Michelle Morgan, Accounting Manager, Assemblers Inc
Source: Capterra
Retail & Other

I would like to compliment our support representative and let others at Optimum know how good of job that she does with Customer Support. She remembers situations that we have called in on for support that will end up impacting our quarterly reports a couple months later. I don't even remember them but she does. We appreciate the good job she does.

Laura Schwickerath, Information Systems Manager, Five Star Cooperative
Distribution

From my experience the support is a 5! I can always rely on getting the highest of quality help when we have asked for it.

Jeremy , Systems Supervisor and Inventory Analyst, B&B Distributors
Source: Email
Retail & Other

I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.

Julie Wells , Payroll Manager, Lexington Center Corporation
Source: Capterra
Distribution

We could not be happier with Optimum. Your support is top notch and always able to resolve our issues in a timely manner. The software itself is solid, well maintained and bug free which makes our lives easy. Know that we hold Optimum in high regard and speak highly of you.

Ryan Lear, IT Specialist, DET Distributing
Manufacturing

I just wanted to say thank you for all your help. I really appreciate it. I really appreciate you being patient and taking the time to work with me. That is what make your software stand out, your support team!

Cathy Bucy, Engineering Manager, Cleveland Gear Company

Get a Free Demo

Fill out the form below & we'll email you a video product demo!

Which solution are you interested in?
Optimum Solutions will not sell, rent, or lease your personal information.

Office Manager Teri Winger, L A Aluminum Casting Co.

This software has made my job doing payroll and managing HR functions so much easier since we made the decision to use this product almost 10 years ago. The customer service team is great and always willing to help with any issues that come up. Plus, they hold an awesome User's Conference every year which I highly recommend everyone attend.