HR Software Reviews
Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding.
Software is reliable, easy to use, supported well and stays current with tax reporting and other government requirements.
Optimum is constantly improving and maintaining their data and keeps the consumer aware of changes happening or needing completed. And the customer support has been first rate.
Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive.
Have used this software for over 18 years and have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is.
You really know your stuff and take the time to explain all aspects of the system, even things that we may not be using right now.
I would like to compliment our support representative and let others at Optimum know how good of job that she does with Customer Support. She remembers situations that we have called in on for support that will end up impacting our quarterly reports a couple months later. I don't even remember them but she does. We appreciate the good job she does.
Solid Software / Great Vendor
This software has made my job doing payroll and managing HR functions so much easier since we made the decision to use this product almost 10 years ago. The customer service team is great and always willing to help with any issues that come up. Plus, they hold an awesome User's Conference every year which I highly recommend everyone attend.
The software is very user friendly and I caught on quickly and comfortably. I have developed a great relationship with my support contact and can't thank her enough for the hours that she has gone above and beyond with assisting me
Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions.
System is user friendly. Support staff is helpful and responds quickly when there are problems.
After 38 years of payroll experience this is a top notch product, we have used this program for over 10 years now and could not be happier. It gives you all the information you need and then some.
Optimum's support department has set the bar that I compare all other software support vendors to. And we use many as we have so many different software packages in place. And believe me, none of them even come close to the support provided by your support department members.
Support is always there when I need them and to date we have had only minor ‘user’ problems.
We are pleased to have made the move to Optimum Solutions. Our Human Resources team is very happy with our decision.
The product is better than any that we have used previously. The staff is wonderful.
Optimum Software is a nice product that is easy to use. The support you receive during installation and initial workings is tremendous.
Reporting is great. You can get almost anything you can think of.
Everyone we have worked with has been very pleasant, professional and knowledgeable about the product.
Very good product and documentation.
The thoroughness in helping us get setup for our organization has been a pleasant experience (which I seldom say about implementations).
Optimum's customer service is top notch and quick to respond. The system is easy to navigate and user friendly. The programming is also very customizable to fit any need.
We have had a good experience for the most part with Optimum. The software really has everything HR needs to use and then some along with a very capable way of securing the interface and back end from users. Their tech support is top notch and I haven't had any issues that have persisted for very long
The software and it's support team are bar none, The Best! The product is easy to learn and use. The support team continually goes above and beyond my expectations.
They have the best customer support of any company that I have ever dealt with. I would recommend them to any company large or small that is looking for a HR and Payroll software provider.
The product is very user friendly and the support staff is very responsive if a problem is ever encountered.
This software is easily integrated with our other applications, for they have an awesome programming team who can make customization easily. Most companies do not allow or offer this level of flexibility.
Our Optimum Solutions, Inc. sales rep. How could anyone NOT be satisfied? She is hard working and diligent. Her main goal is to make sure you are happy with the product.
My experience with this software has been great. There are always new things to learn. I recommend going to the conference every year since the software is always changing and you can find more way to utilize it.
An amazing solution to punch cards and hand calculated hours!!
he customer support team is cooperative, attentive, and can speak on my level. They can be creative in developing solutions to issues whether major or minor. I have and will continue to recommend OSI to any person that will listen.
The software is very user friendly, the website even more. The amount of information is vast and great for getting frequent updates on legal issues.
Our support rep is extremely knowledgeable of the product and just so happens to be one of the nicest customer service representatives I have ever worked with.
Another division of our company is going through a change from one big computer system to another but they're having a heck of a time and it has made me very very appreciative of how helpful and agreeable everyone at Optimum has been. Thanks so much!!
I can’t tell you how I appreciate the efficiency and competence of Optimum Solutions. The software works! Today you can’t take that for granted.
I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates
Great HR and Payroll software; It gets the job done!
Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)
I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates
Optimum is easy to learn and customer support is always quick to get back to me. They make you feel like you are the only customer, even though your not.
I would recommend this system to any size firm who wants to simplify their payroll and human resources.
Of the three software companies I deal with, Optimum’s support is by far the best in responsiveness, knowledge, and helpfulness.
I have been quite please with this software and how it allows you to process your payroll in-house with ease and confidence in the accuracy.
This software has cut a lot of time and human error in our processing!
Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.
We recently moved to the cloud based platform and love it ; now we can run payroll from anywhere!
We could not be happier with Optimum. Your support is top notch and always able to resolve our issues in a timely manner. The software itself is solid, well maintained and bug free which makes our lives easy. Know that we hold Optimum in high regard and speak highly of you.
We are amazed at the features the software has to offer. I am so glad we went with Optimum Solutions, Inc.
One of the most comprehensive payroll, hr and time systems out there
Software is pretty easy to use. Customer service helps with any problems.
I am not computer literate but this is a fairly easy program to follow.
We love the ability to keep our payroll/human resources in-house as we manage 650+ employees in a multi-state environment. No need for 3rd party vendors in any arena. The payroll/hr/time&attendance modules all integrate very nicely, are easy to use and we can get what we need done with a very small staff.
The payroll / HR / time cards system is very user friendly and support is great!
I am very pleased at how efficient my project manager and the programmers get requests resolved quickly for my company.
I just wanted to say thank you for all your help. I really appreciate it. I really appreciate you being patient and taking the time to work with me. That is what make your software stand out, your support team!
Using the Optimum software and working with the Optimum team has met and even exceeded our expectations.
The software gives you a multitude of information, more than I ever had in our previous system. Do not be overwhelmed with everything it can do. it is awesome!
I have worked with Optimum Solutions for the past 10 years, and I do recommend them very highly. They are dedicated to the highest level of support, and have never failed us yet, no matter what the problem.
Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch.
My experience with Optimum has been nothing but outstanding. Their support staff has always gone out of their way to assist in my operations, sspecially in keeping me up to date with payroll changes and using Optimum in the most efficient manner. They have made my life easy in a complex and constantly changing environment.
I just have to say THANK YOU! You have been truly fantastic throughout our entire conversion and your help this week has been exceptional. This software is amazing and actually fun to use. And it works!
Your support staff is phenomenal….I have had a couple of issues that our support specialist has handled for us rapidly and efficiently….she is a real asset to your great support group….Please know that your support is second to none…..Thanks for all you do.
The Optimum Solutions Payroll and HR system is very user friendly and if we had a problem, technical support was there to step us through it.
From my experience the support is a 5! I can always rely on getting the highest of quality help when we have asked for it.
I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.
I give Optimum's support 5 stars. The few times I have had to contact support, they have been quick to answer & made sure the problem was solved.
The software is very easy to use, flexible, and dependable! Our company has been using Optimum since 1998. We've tripled our employees in that time and continue to grow.
The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.
One of the best available software for HR and payroll management on the market.
I have even had top notch support on a weekend during a move from one server to another that included an upgrade of system.
This software is overall very reliable and accurate. I would definitely recommend it.
We use the provided tax summary reports to summarize the required tax payments which we process through EFTPS, which takes less than 15 minutes each payroll for all companies combined.
She has always been very knowledgeable, helpful, courteous and OH SO PATIENT!!! If she didn’t have the answer to my problem, which has been very rare, she always contacted someone to help me. What an asset she must be to Optimum Solutions!!
Optimum has always been a pleasure to work with.
Optimum is a unique payroll, hr and time and attendance software company...the software is easily used and the customer support is always on top of issues.
Our personal rep has been able to answer all questions, get us assistance with all of our needs and made recommendations for making the product more effective for our organization
Optimum is the way to go!
I can’t begin to tell you what a great comfort it was knowing our vendor and it’s employees were putting our needs first. I have always been a fan of Optimum and the staff there but this extra care and concern was above and beyond normal Customer Service.
I have been using this software for 7 years and find Optimum and its staff wonderful to work with.
We have a union piece-work incentive work shop, so we have our own custom programs that fit with Optimum Solutions’ system and the process was easier than expected.
Support has always been a 5 out of 5. We always get quick responses to our issues.
Since the implementation of these products, we have improved productivity, reduced errors, and eliminated downtime.
I would definitely give Optimum support 5 stars!
I have never encountered a software product of the complexity of the Optimum Suite that is better managed in terms of packaging and deployment—never.
I just wanted to say that your support team is the best. Our Support Representative does a great job for us and I just wanted to say thanks for the continued support.